Contact Us | Ironwood Escapes - Canada's Industrial Heritage Experiences

Multiple Ways to Reach Our Heritage Team

We offer a variety of channels to ensure you can connect with us conveniently, tailored to the nature of your inquiry.

Phone Consultation

Speak directly with our heritage specialists for in-depth tour planning, custom itineraries, or immediate assistance.

Call Ironwood Escapes

Email Inquiries

For detailed requests, document submissions, or less urgent questions, our email team is ready to provide comprehensive responses.

Send Us an Email

In-Person Appointment

For complex bespoke travel plans or educational program development, schedule a personal meeting at our Barrie office.

Request An Appointment

Tell Us About Your Heritage Adventure Plans

Utilize our specialized inquiry forms to ensure your request reaches the right expert immediately, streamlining your planning process.

General Information Request

Have a general question about Ironwood Escapes or our offerings? Use the form below, and we'll get back to you within 24 hours.

Tour Booking Inquiry

Ready to reserve your spot on an industrial heritage tour? Tell us your preferred dates and group size. We'll confirm availability shortly.

Educational Program Interest

For schools and institutions, inquire about our specialized STEM and history programs designed for various age groups and curricula.

Custom Travel Planning Consultation

Dreaming of a unique industrial heritage itinerary? Our bespoke travel planners can craft an adventure perfectly suited to your interests.

Visit Our Heritage Experience Center

For a deeper dive into planning your journey or to explore our historical reference library, our Barrie office welcomes you.

Ironwood Escapes Headquarters

789 Bayfield Street, Suite 200
Barrie, ON L4M 3A9
Canada

Office Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday & Sunday: Closed

Appointments are highly recommended for personalized consultations to ensure a specialist is available for your needs.

Schedule Your Visit

Exterior view of Ironwood Escapes office building in Barrie, indicating a professional, welcoming atmosphere. — Our office location.

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What to Expect When You Contact Us

We value your time and enthusiasm for industrial heritage. Here's our commitment to you when you reach out.

Initial Inquiry Response

For all general email inquiries and form submissions received during business hours, we guarantee a personalized response within 24 business hours. Phone calls are answered immediately by our front desk or returned within 1 hour if specialists are engaged. Critical booking inquiries receive priority. Emergency after-hours contact details are provided post-booking.

Consultation and Planning Process

Following your initial contact, a dedicated heritage specialist will be assigned to you. They will work closely to understand your interests, preferred dates, and group specifics. This typically involves a discovery call or email exchange, followed by a proposed itinerary or program outline, refined through collaborative feedback. Our goal is to ensure every detail aligns with your vision for an unforgettable experience.

Dedicated Team Support

Our team is cross-functional, featuring experts in industrial history, logistics, and educational methodology. Your primary point of contact will coordinate all aspects of your booking, from pre-tour materials to on-site support. We believe in seamless communication and proactive problem-solving to make your experience with Ironwood Escapes truly exceptional.

Quick Answers to Common Questions

Before reaching out, your question might already be answered in our frequently asked questions. Browse or use the search function.

How do I book a tour and what are the payment terms?

Tours can be booked through our online inquiry forms, by email, or by phone. A 25% deposit is required at the time of booking to secure your dates, with the remaining balance due 30 days prior to the experience start date. For bookings made within 30 days, full payment is required upfront. We accept all major credit cards and bank transfers.

What is your cancellation and modification policy?

Cancellations made 60 days or more before the tour date are eligible for a full refund of deposit. Cancellations between 30-59 days forfeit the deposit. Cancellations within 30 days are non-refundable. Modifications to dates or itinerary are subject to availability and may incur a rebooking fee. We highly recommend travel insurance.

Can you accommodate large groups or special needs?

Absolutely. We specialize in tailoring experiences for groups of all sizes, from small families to educational institutions of 100+. Please mention any special access requirements, dietary restrictions for culinary tours, or other needs during your inquiry, and our team will work to ensure a comfortable and inclusive experience for all participants.